REPAIR SERVICES

These are the terms and conditions on which iFixiMend supply Repair Services to you.

If you are a consumer, you may only purchase Repair Services from iFixiMend if you are at least 18 years old. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you wish to purchase Repair Services from iFixiMend.

Where you wish to place an order for Repair Services through our site:-

(a) our site will guide you through the steps you need to take to place an order for Repair Services. iFixiMend order process allows you to check and amend any errors before submitting your order to iFixiMend. Please take the time to read and check your order before you submit it to iFixiMend;

(b) after you place an order, your order will be deemed to have been accepted when iFixiMend issues an order confirmation at which point a contract comes into existence between us and these Terms will become binding on you and iFixiMend.

(c)  If you wish to place an order with iFixiMend

by telephone, email or in person, you agree that your order constitutes an offer by you to purchase the Repair Services in accordance with these Terms. iFixiMend acceptance of your order will take place when iFixiMend issues an order confirmation at which point a contract comes into existence between us and these Terms will become binding on you and iFixiMend.

Any quotation given by iFixiMend shall not constitute an offer by iFixiMend to provide Repair Services.

If you are not a consumer, you agree that these Terms apply to the contract between you and iFixiMend to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

CALL-OUT REPAIR SERVICES – A CONTRACT BETWEEN YOU AND THE RELEVANT Technicians

  • Where you require Call-Out Repair Services, please note that:

(a) iFixiMend has built a national network of iFixiMend approved repair technicians.

(b) Each technician on iFixiMend network has been background checked by iFixiMend and has undergone technical assessments to ensure that the iFixiMend has the right skills to conduct the Call-Out Repair Services to a high standard;

(c) iFixiMend provides a means to enable customers who seek Call-Out Repair Services to be matched to an technicians on iFixiMend network of technicians;

(d) iFixiMend does not provide any repair services whatsoever to you, it is up to the technician who contacts you to decide whether or not to provide the Call-Out Repair Services to you, and it is up to you to decide whether or not to accept the Call-Out Services from any iFixiMend contacted through iFixiMend;

(e) The contract for the provision of Call-Out Repair Services will be between you and the iFixiMend on the basis of these Terms; and

(f) The price quoted to you for the Call-Out Repair Services in respect of each device is an indicative non-binding quote issued by iFixiMend (on behalf of the technician) based upon information provided by you in relation to each relevant device, including, for example, the fault on the relevant device(s). Accordingly, any such indicative price quotes are subject to detailed verification of each device. Technician will verify your device(s) on arrival. If there is any change to the indicative price quoted to you (for example, because the information you have provided to iFixiMend about the defect/fault in your device(s) is incorrect; and/or if the technicians identifies additional defects with your device(s); and/or if you have booked a particular repair (for example, the device(s) won’t charge up but the technicians discovers that the actual repair required is a different repair (for example a new screen); and/or iFixiMend has made a mistake in communicating the pricing to you), the technician will notify you to establish whether or not you wish to proceed at the increased cost. Any such increased charge shall only be payable if you agree to such additional price. If you do not agree to the additional price, the technician shall not perform the Call-Out Repair Services and shall have no liability to you whatsoever other than to refund any sum previously paid by you relating to the Call-Out Repair Services.

Where you enter into a contract with a technician for Call-Out Repair Services, in addition to your rights against the technician:

(a) All Call-Out Repair Services will always be covered by the iFixiMend warranty and

(b) You may make any complaints regarding the technician to us at any time and we shall investigate your complaint.

Where you enter into a contract with a technician for Call-Out Repair Services you agree that:

(a) Any decision by you to offer or accept repair services for your device(s) once you have been matched with a technician through iFixiMend is a decision made in you sole discretion;

If you are a consumer, you may only purchase Call-Out Repair Services if you are at least 18 yeas old, and will be required to make payment directly to the relevant technicians.

REPAIR CONDITIONS

By placing an order, you:

(a) authorize and consent to iFixiMend to perform the Repair Services on your device(s);

(b) acknowledge that whilst iFixiMend technicians are trained to repair specialists, iFixiMend is not an authorized service provider for any manufacturer of any brand of device and has no affiliation with any device manufacturer;

(c) agree to release, indemnify, and hold iFixiMend and its technicians from liability for any claims or damages of any kind or description that may arise from any repair work performed on your device(s), unless it is caused by iFixiMend negligence;

(e) agree that any data or information that you may have stored on your device(s) shall remain your sole responsibility and iFixiMend accepts no liability for loss, deletion, amendment to or corruption of such data howsoever caused and iFixiMend therefore highly recommends that you back up your device(s) prior to allowing iFixiMend to work on your device(s);

(f) agree that you are responsible for removing any SIM and/or memory cards on your device(s) and iFixiMend shall not in any event be liable for any data loss, corruption, deletion, or alteration, and hardware or software failure;

(g) acknowledge that any Repair Services rendered by iFixiMend may void manufacturer warranties for your device(s), and that iFixiMend does not assume any liability or warranty if the manufacturer warranties are voided. If you do not wish to void your warranty, you should not place on order with iFixiMend and take your device(s) to the relevant manufacturer;

(h) agree that it is your responsibility to inform iFixiMend accurately with regard to the model description and condition of your device(s), as well as whether any modifications or repairs have previously been attempted or completed on your device(s). iFixiMend will perform a check-in diagnosis of your device(s) to evaluate its/their condition. If the device(s) are in noticeably different condition than previously described, you agree that additional charges may apply which iFixiMend will advise you of before proceeding;

(i) where the Repair Services involve the repair of water proof devices, iFixiMend cannot guarantee the device(s) will remain water proof following completion of the Repair Services.

 

 

TIMING, POSTING YOUR DEVICE(S) AND RETURN OF YOUR DEVICE(S)

Whilst iFixiMend aims to perform the Repair Services within the timeframe specified by you, the Repair Services may be subject to Events Outside Our Control, which may include waiting for new spare parts to be ordered and arrive with iFixiMend. In any event, all times for performance of the Repair Services are approximate only, and iFixiMend will not be liable for any compensation as a result of late delivery of the Repair Services.

Delivery to you of your device(s)

Any device(s) shipped to you must be examined by you upon receipt. If your device(s) is/are delivered damaged, unrepaired or with further faults, you must inform iFixiMend in writing within 3 days of receipt. If you do not inform iMend within 3 days or receipt, iFixiMend shall have no liability if your device(s) is/are damaged/faulty on arrival. This does not affect your statutory rights or any other rights under these Terms.

Sending your device(s) to iFixiMend

The following provisions apply in relation to sending your device(s) to iFixiMend:

(a) please remove all sim and memory cards from your device(s) before sending your device(s) to iFixiMend for repair, and

(b) the careful shipping of your device(s) to iFixiMend is your responsibility. If the device(s) arrive with iFixiMend with further damage or is/are lost in transit, you, as the shipper shall bear full responsibility for that risk of loss. When sending your device(s) if you choose to include separate parts you are sending these at your own risk and iFixiMend will not be held responsible if these parts go missing before your package is delivered to iFixiMend. Please ensure the parts are well sealed and wrapped so nothing goes missing.

LIQUID DAMAGE REPAIRS

Where any part of the Repair Services includes liquid damage repairs it is agreed that:

(a) whilst iFixiMend will use reasonable endeavors to repair your device(s) there is no guarantee of success, and accordingly, iFixiMend shall have no liability for failing to repaid any liquid damaged device;

(b) the warranty shall not apply to any liquid damaged device; and

(c) iFixiMend no fix-no fee policy.

DIAGNOSTIC SERVICES

Where any part of the Repair Services includes iFixiMend diagnostic services it is agreed that:

(a) the charges for the diagnostic services are payable regardless of the outcome and accordingly, iFixiMend no fix-no fee policy shall not apply;

(b) where iFixiMend diagnoses the fault with your device(s), iFixiMend will advise you of the cost to repair your device(s). If you wish to proceed with the repair of such device(s), a new contract will come into existence between you and iFixiMend on the basis of these Terms provided that iFixiMend agrees to deduct the diagnostic fee paid by you for the cost of the Repair Services; and

(c) where iFixiMend considers that the device(s) is/are not repairable, the fee for the diagnostic service remains payable to iFixiMend for carrying out the diagnostic services.

NO FIX-NO FEE, AND PRICE AND PAYMENT

iFixiMend “no fix-no fee” policy does not apply:

(a) where the Repair Services include iFixiMend diagnostic services; or

(b) where the Repair Services include liquid damage repairs; or

(c) to any element of the Repair Services which have been completed. For example, if your device requires a screen replacement (completed successfully) and fixing the power button (not completed), the “no fix-no fee” policy would apply to the costs of repairing the power button, but you would still be required to pay for the screen repaired.

Where iFixiMend “no fix-no fee” policy applies, iFixiMend shall refund any sum previously paid by you to iFixiMend (less, the postage costs of returning the device(s) to you).

Damage caused by iFixiMend

If any relevant device is irreparably damaged as a direct result of a repair attempted by iFixiMend and payment has been rendered by you, you are entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by iFixiMend. If payment was not rendered for the Repair Services, the repair price shall be deducted from the value of the relevant device, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the relevant damaged device must be rendered to iFixiMend.

In the unlikely event that there is any defect with the Repair Services which is covered by the warranty

(a) please contact iFixiMend and tell iFixiMend as soon as reasonably possible after becoming aware of any defect;

(b) please give iFixiMend a reasonable opportunity to repair or fix any defect; and

(c) iFixiMend will use every effort to repair or fix the defect within 5 working days.

You will not have to pay for iFixiMend to repair or fix a defect with the Repair Service.

If you are a consumer, you have legal rights in relation to Repair Services not carried out with reasonable skill and care, or if the materials iFixiMend uses are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Accessories WARRANTY

  • Any Accessories example ( cases, headphones screen protectors ) anything outside the repair service does no cover 12-month warranty. All Accessories covers 14 Days Return Policy. If you buy any accessories and you do not like it or change your mind then you can exchange only no refund.

iFixiMend LIABILITY TO YOU

If iFixiMend fails to comply with these Terms, iFixiMend is responsible for loss or damage you suffer that is a foreseeable result of the iFixiMend breach of the Terms or iFixiMend negligence.

To the extent permitted by law, iFixiMend shall have no liability to you for any: loss or damage that is not foreseeable; loss of profits; loss or corruption of data; loss of business; loss for any error or interruption of any use; loss of interruption; loss of business opportunity; loss or damage to property; or cost of procurement of substitute foods, services or technology.

You agree that if any device is lost or damaged further than the condition it was released to iFixiMend in, iFixiMend liability to you will be limited to the cost of repair or replacement of the relevant device in its condition at the time of transfer to iFixiMend based on current fair market value. iFixiMend liability for damages from any cause when it comes to repairing the relevant device is limited to the cost of the Repair Services or a comparable replacement device.

To the extent permitted by law, iFixiMend total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall, in any event, be limited to £300 per device.

Nothing in this clause 15 shall apply so as to limit or exclude iFixiMend’s liability for:

(a) death or personal injury resulting from iFixiMend’s negligence;

(b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or

(d) fraudulent misrepresentation.

iFixiMend shall not be liable for any non-warranty related claim arising under this contract unless you give iFixiMend written notice of such claim within three (3) months of becoming aware of the circumstances giving rise to such claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.